CONTACT:
Robin Shapiro, WASHAA Chair
Phone: 206.979.8861 
 



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Independent Health and Patient Advocates Continue to Earn Enough to Help Patients Survey Shows Advocate Satisfaction and Optimism for Future of the Field
 
SEATTLE, WA -- For the second year in a row, the National Health and Patient Advocate Survey measured advocate backgrounds, practices, satisfaction and outlook on the emerging advocate field.  Health and Patient Advocates for this survey were considered to be paid professionals helping individuals navigate the health care system.
 
“The field of health and patient advocates is new but growing as the health care system remains increasingly complex,” said Robin Shapiro, Chairman of the Board of Directors for the Washington State Health Advocacy Association (WASHAA), one of the organizations fielding the survey.  “There is good news [in The Survey] for patients who want an independent advisor to help assert their wishes and navigate the health care system.”
 
Key Findings

• The profession of health and patient advocacy seems to be viable, with the overwhelming majority (68%) of independent and employed advocates making enough money to continue doing the work.  Almost all (92%) said they intend to continue doing this work in the foreseeable future.

• Advocates are highly educated.  Although there is no one specific path to a career in advocacy, almost half (48%) have a Master’s Degree.

• Advocates continue to report being optimistic, with the vast majority (92%) reporting they believe that the advocacy field will grow in the next five years.
• The vast majority (90%) of advocates are hired independent of the health care system.
• Medical/Navigational Services were the advocacy service most frequently requested by patients (67% of advocates reported this as the top service they were hired to perform and 97% reported that Medical/Navigational Services were one of their top three requested services).

 
About the Survey
The survey was conducted by representatives of the Washington State Health Advocacy Association (WASHAA) and the Alliance of Professional Health Advocates (APHA) in order to begin measuring the backgrounds of advocates, some of their work practices and their outlook on the field.  For a copy of the entire survey, please go to: www.advocacycoalition.org.
 
Recommended Actions for Patients
Don’t go alone!  Navigating health care by yourself is challenging and potentially dangerous.  Always educate yourself and have someone (an advocate who can speak for you or help you speak for yourself).  We recommend:

• Join or support health advocacy organizations to help ensure that the field will continue to grow and advocates will continue to be available
• Identify an advocate for yourself before a health crisis emerges (this can be a family member, friend and/or a professional advocate)
• Educate yourself about what being an advocate means, so that you are can effectively discuss your personal health goals, values and choices.  Join WASHAA at our upcoming events here, including our Patient No More Talk at the Phinney Neighborhood Village February 8: http://www.washaa.org/events1.html

 
Recommended Actions for Advocates

• Join organizations to meet other advocates to help keep up with advocate business practices
• Share your success and mentor advocates entering the field to help the field grow
• Track and participate in continuing education and credential of the practice

 
About WASHAA
The Washington State Health Advocacy Association (WASHAA) is a non-profit organization dedicated to helping people transform from patients to full participants in their health.  WASHAA fulfills our mission by: 1. Raising awareness about health advocacy 2. Teaching health advocacy skills and 3. Connecting people to local, relevant health advocacy resources.  For more information visit us at www.washaa.org.  We can’t do it without you - consider joining as a ‘Associate (Supporter) Member’ http://www.washaa.org/become-a-member.html to help our organization grow and never miss a WASHAA update.

Hi WASHAA Supporters and Members,

With the holidays approaching, you can help support Washington State Health Advocacy Association!

How?  By spreading the word about AmazonSmile! 
Where? Amazon Smile (www.smile.amazon.com)

​What is AmazonSmile? AmazonSmile is a website operated by Amazon that lets customers enjoy the same wide selection of products, low prices, and convenient shopping features as on Amazon.com. The difference is that when customers shop on AmazonSmile (smile.amazon.com), the AmazonSmile Foundation will donate 0.5% of the price of eligible purchases to WASHAA. 

Many of us use already use Amazon for our shopping needs.  I invite you to click on the following link and ensure you start at Amazon Smile, look for Washington State Health Advocacy Association, and begin your shopping experience there. Every little bit assists WASHAA on their goal to growing the organization, creating more valuable events and webinars, and spreading the word about Health Advocacy in WA State.

Email us at info@washaa.org with any questions or concerns. Thank you in advance for your support!

Top 5 Reasons to Attend If You Are A…..
 
PATIENT

• Meet local health/patient advocates
• Learn what health advocacy is
• Understand the history of health advocacy
• Contribute your story to demonstrate the need or value of health advocates

 
ADVOCATE

• Network with other advocates in the state
• Join WASHAA to build the health advocate market
• Learn what health advocacy initiatives are happening in our state
• Share your opinion about who qualifies to be an advocate

 
INTERESTED IN BECOMING A HEALTH ADVOCATE

• Network with other advocates in the state
• Join WASHAA to build the health advocate market
• Discover what health advocacy initiatives are happening in our state
• Learn about academic and certificate programs for people who want to be advocates
• Engage in health advocacy programs that will make a difference

 
ACADEMIC INSTITUTIONS

• Join the conversation about what programs may be valuable for health advocates
• Discuss the challenges and opportunities with certificate versus degree programs for health advocates
• Stay abreast the national effort to credential health advocates
• Learn about academic and certificate programs for people who want to be advocates
• Network with other academic colleagues interested in advocate programs from our state

 
PROVIDERS

• Meet local advocates you may want to partner with
• Learn how private advocates can support your practice
• Discuss where you see health advocates providing the most value
• Share your success stories about how you utilize patient advocacy in your practice
• Contribute to the discussion about why providers should or should not be advocates

By Robin Shapiro, WASHAA Chair

It is not every day that you walk into a work meeting and discuss race - or white fragility (defined as the inability for white people to tolerate racial stress, preventing them from engaging constructively across race), but at a recent WASHAA meeting that is exactly how we started it. Led by Robin DiAngelo, our working group was challenged to consider how an absence of diverse experience, opinion and background leaves a gaping hole in whatever work is pursued.  

Her discussion provoked our thinking and shined a light on our own limitations and failings based on the environment we live and operate in. We all like to think of ourselves as anti-racist. But, I know as a white woman I cannot totally understand what it means to be another race.  After listening to Robin DiAngelo, I would like to learn more and be engaged in trying to understand better and take action to support anti-racist living.

The reality is most of us have a long way to go to taking action to really understand what 'inclusive,' and 'diverse' mean in everything we do. Our brief time with Robin DiAngelo sparked a lot of questions from our group:  how do we go about including people from communities we don't know? Do we stop working on our program until we figure this out? What would it look like to invite and incorporate different needs and priorities from communities?

Our working group discussed these questions and knowing that we, as a primarily white group have a lot of work to do. We will be contacting communities to see how we can engage in conversation about health advocacy and how we see and experience health advocacy challenges from differing points of view. If you are receiving this newsletter and want to join the conversation - please contact WASHAA at info@washaa.org. If you have suggestions about communities or people for us to talk with and/or people who want to join our efforts, we would love to hear from you!

DiAngelo, is an expert on race relations and is the current Director of Equity for Senior Services, Seattle/King County. She has been a consultant and trainer for over 20 years on issues of racial and social justice.

Have comments? Please Email Robin and submit your feedback

By: Bill Thatcher, WASHAA Acting Executive Director

I’m constantly reading and tweeting about healthcare issues, patient safety and health advocacy. Occasionally I find this “world” of health issues connecting to other “worlds” of importance to me. That’s what happened just this past week. As I was listening to a recent presentation by Robin DiAngelo on White Fragility: Building White Racial Stamina, I was struck by her descriptions of the power imbalance that our culture creates which has systematically and historically polarized the races. Like the fish, we have been swimming in our own culture our whole lives, and don’t even realize we are in it. I’m not speaking here about acts of racism but rather of a system created for white Americans by white Americans. Similarly, our health care system has huge biases that do not help patients. 

The system truly is stacked against the patient/family in terms of the distribution of power and decision-making (1). Unless healthcare professionals invite patients/families not just “to the table” but into the power dynamic, there can be no balance possible. For even with such an invitation to sit at the table, it matters whether there is also a sharing of power. Patient Advisory Committees, by their usual description, can only advise. Who ultimately makes the system decisions? How many stories do we need to hear from healthcare professionals who, suddenly finding themselves as patients in their own system of care, realize how imbalanced the power is even for them as patients (2)? 

This is extremely important because when patients and families are given the opportunity to be heard, healthcare professionals may be surprised by what they hear from patients. Whether it is a matter of tone or how procedures and policies translate into what patients actually experience, it is incumbent on healthcare professionals and administrators to create opportunities to listen humbly and partner with patients. 

Patients/families must share in the power in the healthcare system or they will find themselves dismissed the first time they speak an unpleasant truth.